Horrible experience at this Enterprise location. I rented a car back in December for a short visit in the south east of England. The car had a long scratch in the door when I picked up, which is understandable for a rental car. What is not understandable is Enterprise attempting to charge me for this minor damage, despite it having occurred prior to my rental. Beware this location is either disorganized or dishonest.
If i could put a 0 i would. Car was filth inside crumbs every where, the wind screen wiper was more dangerous than useful. Took a 200 pound deposit and say they can't see it in their system and won't give it back. Poor customer service.
Ordered a small van but they didnt have one so ended up with a much bigger version which we dont want to be driving round London. This is the second time this sort of thing has happened at this branch - the first time they didnt have a van at all! Dont sell something you dont have!
One of the few car hire places south of the river and has good prices and range of cars. It isn't very near Waterloo Station and the roads around it are one-way so can be a bit confusing getting in and out of their parking lot.
A great experience all round. Customer service is excellent at all Enterprise branches I have been to, and this one is no exception. Cars are always in fantastic condition and extremely clean. My only snag the first time I was returning a car here was actually finding the place as I think the road layouts have changed since either of my satnav's were last updated, but got there in the end and this certainly doesn't take anything away from the excellent overall experience.
Enterprise Rent-A-Car - Waterloo is a UK Car Rental based in Lambeth, London. Enterprise Rent-A-Car - Waterloo is located at Upper Marsh, South Bank, London SE1 7EQ, UK.
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